Rocky's Shipping policy
We use USPS, UPS, and Fedex shipping services. We allow you to choose the service you'd prefer at checkout. Estimated delivery times come directly from the carrier and are subject to change.
We do all of our shipping Monday thru Friday – excluding holidays. On average a domestic order will take 2-6 business days for delivery. NOTE: Weekends and us holidays will delay delivery, due to holiday mail volume please allow for an additional 1 to 2 days for the delivery of your order.
We offer weight based shipping through USPS, UPS, and Fedex. You will be shown your estimated shipping costs and options before you complete checkout.
Unfortunately, we are not shipping internationally at this time.
We do our best to get orders shipped out the same day they are placed if the order is completed before 2pm EST. If you require same-day shipping you must call us @ 810-742-5420 to confirm it is available.
Order By Phone @ 810-742-5420
You may call during any of our normal business hours to do an over the phone order. Our normal buisness hours are Monday thru Friday 10AM to 7PM, Saturday 10AM to 5PM, and Sunday 12PM to 5PM.
Returns and Exchanges
Returns must be made within 30 days of purchase to be eligible for a full refund. Items MUST be returned in their original shipped condition. Absolutely no returns 30 days after purchase date.
Online web order returns must have a RA# number. To obtain an RA#, please call the store at 810-742-5420 and request the web department. The web department is only available Monday thru Friday 9AM to 4PM EST. The web department will explain your return shipping options.
Web order returns must have a RA# number. To obtain an RA#, please call the store at 810-742-5420 and request the web department. The web department is only available Monday thru Friday 9AM to 4PM EST
Clearance items, undergarments, tents, ice houses, tree stands, waders, kayaks, helmets, electrical parts, firearms, bows, ammunition, crossbows, and discontinued merchandise cannot be returned.
Once you have obtained your RA# please write it visibly on the package. Most exchanges are processed in 2-5 business days of receipt of your goods.